Refund & Cancellation Policy

The Peddler LLC works on monthly retainers, fixed-scope projects and one-off audits. Retainers are invoiced in advance for the coming month. Projects are invoiced 50% at kick-off and 50% on delivery unless your agreement states otherwise. Ad spend is paid by you directly to the platform and is never included in our fee.

Standard terms apply to every invoice unless varied in writing:

• Invoices are due within 14 days of the issue date.
• Late balances may accrue interest at 1.5% per month or the maximum permitted by law.
• Work may be paused on accounts more than 21 days overdue.
• All fees are exclusive of applicable sales tax.

Retainers run month to month with no long-term lock-in. Give 30 days' written notice to cancel. You are billed for the notice period, during which we complete in-flight work and run a full handover.

Because retainer fees pay for a month of allocated senior time, part-months are not pro-rated once the month has started.

We refund in these situations:

• Duplicate or incorrectly charged invoices — refunded in full, always.
• A fixed-scope project cancelled before work begins — refunded in full.
• A fixed-scope project cancelled mid-delivery — refunded for the portion not yet delivered.
• An audit or deliverable that materially fails the scope agreed in writing and cannot be remedied within 14 days.

We cannot refund:

• Ad spend already committed to a platform, or platform and third-party licence fees.
• Retainer months already delivered, including where results differ from forecast.
• Work delayed or blocked by missing client approvals, access or content.
• Deliverables already accepted, published or put into production.

Email hello@thepeddler.agency with the invoice number and a short description of the issue. We acknowledge every request within two business days and resolve it within ten. Approved refunds are returned to the original payment method within 14 days.

If we cannot agree, both parties will attempt good-faith resolution before any formal action, as set out in our Terms of Service. Call +1 (910) 390-5798 and ask for the account lead — most disputes are resolved in one conversation.