Healthcare · GBP + Reputation
Six practices, one reputation system, a full appointment book
A multi-site dental group had inconsistent listings and a 3.6 star average dragging down every location.
- Average rating
- +1.2★
- 3.6★ → 4.8★
- New patient calls
- +178%
- 184/mo → 512/mo
- Review volume
- +522%
- 312 → 1,940
- Chair utilisation
- +23pts
- 68% → 91%
The challenge
Where BrightPath Dental Group started
Duplicate profiles, mismatched hours, and reviews left unanswered for years across six locations.
What we did
- 1
Consolidated and verified every profile with governed data standards.
- 2
Deployed post-appointment review requests with staff training.
- 3
Managed responses to every review within one business day.
- 4
Location pages rebuilt with provider bios and treatment detail.
Results detail
Before and after
| Metric | Before | After | Change |
|---|---|---|---|
| Average rating | 3.6★ | 4.8★ | +1.2★ |
| New patient calls | 184/mo | 512/mo | +178% |
| Review volume | 312 | 1,940 | +522% |
| Chair utilisation | 68% | 91% | +23pts |
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